# Introduction

Bimmap is a Web application designed for client-agent interaction, through video, audio, chat, digital board and exchange of documents and information. 100% web, audio/video webrtc, no installation at all. Includes CTI, CRM, predictive dialer, voice and video queues, document and screen sharing, recording of every event (audio-video-screen), control panel with queues, status, online and offline web (and phone) call.