This module aims to explain the cPanel softphone.
Softphone
As we have seen, from the cPanel you can audit the queue, make calls to agents and audit a specific agent.
We have 4 icons. The first of them is used to be able to pass between members of the queue and audit them. The other three have exactly the same functionality as the desktop softphone.
Audit queue and agent
When we audit a call, or the queue, of course, our microphone remains muted and we cannot play music.