The Kira module of cPanel allows the search and filtering of campaign calls, as well as their playback not only of audio, but also of video. The structure of Kira is as follows:
Filters
Filtering by one or more of the following fields is allowed.
| Filter | Description |
|---|---|
| From and To | Search for calls in that date range. |
| Phone | Search for calls associated with that specific phone number. |
| UserID | Search for calls associated with that specific userID. |
| Origin | Search for calls associated with that specific origin. |
| Typing | Search for calls that have been typed according to the Type chosen. |
| Duration | Find calls that are in the duration range. |
Once the filtering criteria have been established, simply click on the Search button. Once the search process has concluded, the different calls found will appear on the screen.
Multiple selection
By clicking with the active control, we can select several filters within it.
Results
The on-screen search results provide the following information:
| Field | Description |
|---|---|
| Date | Call date. |
| User | User who answered the call. |
| Phone number | Call phone number. |
| Origin | Call origin. |
| Cod Type | Call typing |
| Sub Cod Type | Call subtyping |
 | Icon to play the audio recording of the call. |
Data sorting
The data can be sorted by clicking on the cell at the header of each column
Dynamic filters
Once data has been presented on the screen, it is possible to filter it dynamically. By typing a pattern in the search box, the data will be filtered again and those matching that pattern will appear on the screen.